Dvd problems





Xbox DVD Repair




If your Xbox is freezing during games or returning the dreaded Dirty Disc Error you have a DVD drive problem.

If this all sounds like too much work you can always buy a replacement drive.




First off, DO NOT BLOW CANNED AIR INTO THE DRIVE WITHOUT OPENING IT!

This will almost certainly make things worse, you just assure that the dust will be redistributed evenly inside the drive and this includes a coating on the optics you are trying to clean.

Steps to take in order to resolve Dirty Disk Errors-

1. Use a standard cd or dvd cleaner, they look like a normal CD but with eight miniature brushes on them. This will only clean the lens. Sometimes this is all you need to fix this error.

2. Use this information to figure out what drive you are working with and what must be done to clean the lens in the next step.

First you have to determine the DVD drive manufacturer

Complete Tear Down Tutorials

Toshiba-Samsung Drive


Hitachi GDR-3120L Drive

3. Clean the lens and mirror manually Tutorial (same tutorial as Thompson tear down)

4. Adjust the Potentiometer (pot) on the laser. Thompson Tutorial

5. Replace the Laser in the DVD drive, purchase replacement Samsung Phillips and Thompson lasers.

6. If none of the above options revive your drive you can rest assured you have tried it all... Get a new drive, they do go dead and it’s probably not your fault or the fault of your younger sibling-relative-friend that was messing with your Xbox without your permission (yes I hear that a lot). Replacement Xbox DVD Drives




You may notice that some of your games play fine while others do not. This is usually because some games are on DVD media and some are on CD media. CD's are single layer media while DVD's are multi layer media. This means it is easier to read a CD than it is to read a DVD. The concept of a DVD is to have several semi transparent layers of data. It is sort of like taking a few CD's stacking them together and smooshing them into a single disc. To read the 2-4 layers of data you must ignore the previous layers and pay attention to ones deeper in the disc. Obviously this is a more complex task and more subject to read errors. My description is not entirely accurate to keep the concepts easy to understand

For instance the double disk of Jet Set Radio Future and Sega GT 2003 is a CD while Munch's Odyssey/Halo is on a DVD. Most often you will notice the bottom of the media is one of two colors, gold DVD's and Silver CD's. It is not 100% that gold=DVD and silver=CD so if you find this rule of thumb to not be true in every case... that's life.




If you know you have a DVD problem because the drive will not open or close, stay opened or closed or makes grinding and popping noises...then

The number one quick fix for the DVD drive is to re-align the tray. This is common with CD players, CD changers as well. Many times just from normal use a gear will skip or something will jump track, unless all the pieces are in the right place at the time it powers up it will not work. So by removing the tray, aligning the internal parts to their starting position and re-inserting the tray you can often bring a drive back from the dead Thompson DVD Drive Tray Alignment Procedure

2. Scratched discs

DO NOT CHANGE THE POSITION OF YOUR XBOX 360 WHILE IT IS ON WITH A DISC IN THE DRIVE OR YOU RISK POTENTIALLY DAMAGING YOUR GAME DISC.

Below is the DVD laser

More detailed view.

Hitachi-LG GDR-3120L DVD Drive Tray

Fallen soldiers. There's one map I can't play on Call of Duty Live :(

Microsoft does in fact say the following in the Volume 1: Setup manual that ships with the Xbox 360:

"IMPORTANT
To avoid jamming the DVD drive and damaging discs or the Xbox 360 console:

 Remove discs before moving the console or tilting it between the horizontal and vertical positions.

 Never use cracked discs. They can shatter inside the console and jam or break internal parts.

 When the console is vertical do not use discs that are smaller the standard DVDs and CDs."

I wonder how many of us 360 owners read our manuals..lol. I guess this is a good example to do so in the future; not that it would have sunk in. I had games to play not read and learn important documentation about "the most exciting product on the planet!"

Although it should be common sense when operating a high speed disc based device like this not to move it and we are warned of the problem; it is still a surprise how easy it is. It does not take much effort to ruin one of your games by doing this. Here's a 1.5MB video clip of how easy and dramatic it is.

Those of us that have experienced the problem will have to pray to have our discs replaced. I'm sure we will all know Microsoft official stance on disc replacement soon. The good news is that if you don't move the unit around while a disc is in the drive you will probably never have a problem. I don't need a third strike to learn that I should not move the unit while it is powered on while a disc is in the drive. It is cool to show off how the player indicator lights move with the position of the unit... just take your disc out first ;)



How to fix the above problem.

Refurbishing the Xbox 360 DVD Drive
(to protect against scratched discs)



If you add a foam rubber pad on the opposite side of the laser it could prevent the damage that would otherwise occur. Notice the arc near the top of the rubber pad in this photo? That is where the DVD now hits when we quickly tip it from a vertical to horizontal position.

Foam rubber pad kit now available!

The pad restricts the upward movement of the disc on one side of the pivot point and in turn restricts the downward movement on the other side of the pivot point.

Notice only the Thomson includes the rubber bumpers to protect the disc.

In this shot of the HL 360 lid below we can see the three black pads. The two pads across from each other should be installed about a half inch further out from the ring to optimize performance.

With the 3 foam rubber pads from the Thomson in place we now are unable to scratch up the disc.

Video prior to pad installation

Video after pad Installation

Similar but softer buzz sound, but not the dramatic buzz saw we had earlier. What do you know no scratches!

A better photo to go by for proper placement of the pads.

The fourth pad is taller than the metal bump in the lid, this serves to significantly quiet the noise from the drive (when moving it around). Notice the width of the center pads, it is important to move them out to the edge of the tin so they will contact the disc sooner. I should also note that I tried this with a single pad at the front and I was able to scratch the disc. With the addition of the side pads at the width above I was unable to scratch a disc.

Foam rubber pad kit now available!